Wotta Carpets ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.
Information we collect
When you request a quote, book a job, or contact us, we may collect your name, phone number, email address, property address, and details about the work you need done.
We may also automatically collect basic technical information when you visit our website, such as your browser type, device, and general usage data, to help us understand how the site is used and improve it.
How we use your information
We use the information you provide to respond to quote requests, schedule and carry out carpet repair, installation, cleaning, and restoration work, and to communicate with you about your job.
We may also use your contact details to follow up after a job is completed, send invoices, and, where you have not opted out, let you know about relevant offers or services.
How we share your information
We do not sell your personal information. We may share information with trusted third parties who help us run our business, such as payment processors, scheduling tools, or accounting software, and only to the extent needed for them to provide that service.
We may also disclose information where required by law or to protect our legal rights.
Data storage and security
We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, or unauthorized access. We retain information only for as long as it is needed for the purposes described in this policy, or as required by law.
Your rights
You have the right to ask us what personal information we hold about you, to request corrections to inaccurate information, and to ask us to delete information we no longer need to keep. You can also ask us to stop using your information for marketing purposes at any time.
To make a request, contact us using the details below.
Cookies
Our website may use basic cookies or similar technologies to help it function correctly and to understand overall site usage. You can control cookies through your browser settings.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at wottacarpets@gmail.com or 022 164 7744.